SummaryAs a Client Advisor at Valentino Bal Harbour, you will play a vital role in driving sales by providing an exceptional and genuine experience to each client. You will master the client journey, create strong long-term relationships, and deliver the Valentino Couture Service impeccably.
Responsibilities- Master the Client Journey to create strong long-term client relationships.
- Engage proactively with existing and potential clients.
- Deliver the Valentino Couture Service in every phase, from preparation to farewell.
- Implement personalized reach-out campaigns and utilize clienteling tools to complete CRM tasks.
- Capture client data and take notes of all qualitative information.
- Achieve sales, KPIs, and CRM targets consistently.
- Guide clients across all categories of the brand and curate looks based on current fashion trends.
- Prepare for client appointments by researching preferences and organizing merchandise.
- Assist with sales and after-sales activities, including returns and repairs.
- Ensure product maintenance and replenishment on the floor.
- Partner with the team to ensure seamless store operations and uphold presentation standards.
- Use POS system for client transactions and perform operational tasks when needed.
Requirements- Previous luxury retail sales experience with a focus on clientele.
- Proven track record in achieving sales results.
- Exceptional customer relationship building skills.
- Strong verbal and written communication skills.
- Proficiency in operating retail POS systems and MS Office Programs.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Foreign language skills are a plus.
- Action-oriented with a drive for results and problem-solving skills.
- Must be a team player.
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