SummaryAs a Client Advisor at our Contact Center in Parsippany, NJ, you will play a crucial role in supporting Tiffany clients by delivering luxury, best-in-class experiences and sales across multiple contact channels. Your passion for Tiffany's history and products will be conveyed in every conversation, helping to build long-term client loyalty.
Responsibilities- Achieve and exceed sales targets.
- Deliver elevated, positive, and high-energy client experiences aligned with Tiffany core brand values across phone, email, and live messaging channels.
- Consistently provide luxury experiences to resolve client matters effectively and empathetically.
- Escalate matters with urgency to ensure prompt and client-centric resolution.
- Initiate proactive, elevated, and relevant product recommendations for clients.
- Demonstrate brand awareness, storytelling, and product knowledge to drive conversion and satisfaction.
- Build personal connections with clients and collect relevant information for long-term relationship building.
- Ensure compliance with all policies and processes.
- Communicate with passion and authenticity using elevated verbal and written language.
Requirements- Sales experience.
- Client-first mindset.
- Excellent verbal and written communication skills.
- High energy and passion.
- Strong computer experience working on multiple software platforms.
- Ability to multitask across phone, email, and live message platforms.
- Flexibility to work a varied 5-day in-person schedule, including days, evenings, nights, weekends, and holidays.
- Authorization to work in the United States on site.
- Preferred: Contact Center experience, preferably in retail, luxury experience, and knowledge of the jewelry industry.
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