Customer Care Specialist

David Yurman is seeking a Seasonal Customer Care Specialist to support our commitment to delivering exceptional service in a luxury environment. This role plays a critical part in ensuring each customer interaction upholds our brand’s high standards.

• Provide prompt, warm, and professional service via phone and email.
• Resolve customer issues with a focus on first-contact resolution and customer satisfaction.
• Accurately manage order entry, updates, and product inquiries.
• Support after-sales requests, including repairs and service follow-ups.
• Uphold policies and procedures for both eCommerce and retail store support.
• Maintain detailed and accurate customer records.
• Identify opportunities to enhance the customer experience.

• 1–2 years in a high-volume or luxury call center or retail service role.
• Demonstrated history of meeting/exceeding productivity and quality targets.
• Experience supporting after-sales and repair services is a plus.
• Strong verbal and written communication skills.
• Comfortable using multiple systems and Microsoft Office.
• Experience using SalesForce is a strong plus.
• Professional, team-oriented, and thrives in a fast-paced environment.
• Flexibility to work varied shifts and weekends.