SummaryDavid Yurman is seeking a Seasonal Customer Care Specialist to support our commitment to delivering exceptional service in a luxury environment. This role plays a critical part in ensuring each customer interaction upholds our brand’s high standards.
Responsibilities- Provide prompt, warm, and professional service via phone and email.
- Resolve customer issues with a focus on first-contact resolution and customer satisfaction.
- Accurately manage order entry, updates, and product inquiries.
- Support after-sales requests, including repairs and service follow-ups.
- Uphold policies and procedures for both eCommerce and retail store support.
- Maintain detailed and accurate customer records.
- Identify opportunities to enhance the customer experience.
Requirements- 1–2 years in a high-volume or luxury call center or retail service role.
- Demonstrated history of meeting/exceeding productivity and quality targets.
- Experience supporting after-sales and repair services is a plus.
- Strong verbal and written communication skills.
- Comfortable using multiple systems and Microsoft Office.
- Experience using SalesForce is a strong plus.
- Professional, team-oriented, and thrives in a fast-paced environment.
- Flexibility to work varied shifts and weekends.
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