Summary
The Client Service Representative manages day-to-day client service functions in the boutique, supporting POS operations, aftersales, phone communication, cash integrity, inventory control, loss prevention, and general boutique operations to ensure outstanding customer service.
Responsibilities
- Greet and acknowledge customers providing a friendly welcoming environment and excellent service
- Accurately operate registers and maintain cash and media integrity
- Answer phones with proper etiquette, take messages, and handle customer inquiries
- Assist with packing and wrapping customers merchandise
- Handle customer exchanges and returns in partnership with leadership
- Complete opening and closing procedures including securing cash and receipts
- Maintain register area appearance and stock supplies
- Support floor moves, merchandising, display maintenance, and housekeeping
- Participate in inventories and support loss prevention and security tasks
Requirements
- At least 3 years of retail cashiering experience, luxury background preferred
- Ability to work a full time schedule including varied hours days nights weekends and holidays
- Strong interpersonal communication organization and follow through skills
- Physical ability to stand for extended periods and move and handle boxes and fixtures
- Willingness to adhere to company policies procedures regulations and standards
- Availability to travel as needed
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