Client Advisor - Copley Place

As a Client Advisor at Copley Place, you will play a crucial role in building client relationships within the luxury market, achieving sales goals, and embodying the values of LOEWE. You will provide exceptional customer service and contribute to the growth and development of the business.

• Meet or surpass monthly and yearly sales objectives to drive business growth.
• Provide outstanding, personalized customer service and build meaningful relationships.
• Exceed individual KPI targets through top-tier customer service.
• Utilize CRM tools for personalized client engagement and future opportunities.
• Foster collaboration and open communication with colleagues.
• Ensure the sales floor and stockroom are organized according to company policy.
• Contribute to the visual presentation of products, adhering to LOEWE’s standards.
• Uphold LOEWE’s image standards and guidelines.
• Record customer information accurately in the database.
• Promote store events via email, phone, and personalized notes.
• Maintain an organized client book and initiate regular client contact.
• Address client-related issues, including shipping and alterations.
• Participate in general housekeeping and store image upkeep.
• Support shipping, receiving, and inventory control as needed.

• Over three years of luxury fashion sales experience in a retail environment.
• Proven history of exceeding individual and store targets.
• Exceptional communication skills, both verbal and written.
• Strong organizational skills and ability to manage multiple tasks.
• Team-oriented mindset with a desire to collaborate effectively.
• Ability to thrive in a dynamic and fast-paced environment.
• Adaptability to cater to different customer needs.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Foreign language knowledge is a plus.