Summary
Deliver the Tiffany client experience by building lasting client relationships, representing the brand with enthusiasm, and meeting commercial targets. The role requires strategic thinking and hands-on execution to drive clienteling, sales growth, and elevated in-store experiences. Work collaboratively with central and local teams while modeling company values and service standards.
Responsibilities
- Provide exceptional client service and act as a brand ambassador using the Tiffany touch.
- Develop and maintain client relationships to drive repeat business and lifetime loyalty.
- Achieve or exceed monthly, quarterly, and annual store sales targets.
- Capture and maintain client data using POS and client tracking systems.
- Deliver memorable in-store experiences and execute hospitality best practices.
- Convert clients through discovery and personalized appointments.
- Promote key product pillars and identify ways to grow business.
- Leverage client feedback and NPS insights to improve service.
- Work flexible hours including nights, weekends, and holidays.
Requirements
- Experience in retail, luxury retail, hospitality, or relevant client-focused roles.
- Proven track record of achieving commercial results and sales targets.
- Ability to connect with a diverse client base and deliver personalized experiences.
- Proficiency with POS systems, client tracking systems, and Microsoft Outlook.
- Flexibility to work non traditional hours including weekends and holidays.
- Authorization to work in the United States.
- Strong communication and interpersonal skills.
- College or university degree preferred.
