Summary
The Client Advisor serves as a brand ambassador, delivering exceptional client service while achieving individual sales goals. The role cultivates lasting client relationships through product expertise, storytelling, and tailored recommendations, while contributing to boutique performance.
Responsibilities
- Use product knowledge and brand storytelling to create memorable client experiences.
- Resolve client issues in partnership with boutique leadership.
- Anticipate client needs and provide personalized product recommendations and styling guidance.
- Support floor moves, merchandising, visual merchandising, and housekeeping.
- Locate merchandise at other boutiques, process charge-send sales, and maintain assigned stock.
- Participate in inventory counts, follow operating procedures, protect boutique assets, and assist with packing or wrapping merchandise.
Requirements
- At least 3 years of retail sales and client service experience, preferably in luxury consumer goods.
- Strong business drive and passion for creativity, fashion, and the brand.
- Strong communication, organization, follow-through, and relationship-building skills.
- Ability to provide outstanding service in person, by phone, and through electronic communication.
- Availability to work varied hours, including nights, weekends, and holidays as needed.
- Ability to operate required equipment, stand for extended periods, handle merchandise and fixtures, and lift at least 30 pounds.
- Ability to follow store security procedures and secure the premises as needed.
