SummaryAs a Client Advisor at Fendi in Las Vegas, you will be responsible for delivering exceptional customer service and surpassing sales targets. By cultivating meaningful relationships with clients, you will tailor their in-store experience to enhance their perception of Fendi, fostering long-lasting connections through our clienteling tools and systems.
Responsibilities- Achieve all critical metrics and CRM requirements for Client Advisors.
- Meet or exceed store, category, and individual sales goals.
- Adhere to all store guidelines, policies, and procedures.
- Build and maintain client books, addressing client concerns and inquiries.
- Assist with special requests, including repairs, special orders, and returns.
- Participate in stocking/restocking and maintain visual standards.
- Use POS system accurately and update customer database.
- Acquire product knowledge and stay informed about company news and competition.
- Maintain professional appearance and adhere to Fendi dress code.
- Perform store maintenance functions and assist in opening/closing the store.
- Participate in training new Client Advisors and prepare for team meetings.
- Adhere to loss prevention and health and safety guidelines.
Requirements- Minimum 3 years of experience, preferably in luxury retail.
- Strong drive for results and goal-oriented mindset.
- Excellent verbal and written communication skills.
- Proficiency in using POS systems and inventory management functions.
- RTW experience and foreign language skills are a plus.
- Ability to work collaboratively in a team environment.
- Ability to lift boxes weighing up to 10lbs.
- Minimum High School Diploma required.
- Strong organizational and digital literacy skills.
- Flexible availability, including nights, weekends, and holidays.
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