Client Advisor - Hudson Yards

Summary

The Client Advisor delivers exceptional luxury client experiences while achieving personal and boutique sales targets. This role acts as a brand ambassador, builds and maintains client relationships, manages CRM activities, and supports boutique operations and visual merchandising standards.

Responsibilities

• Host clients and provide personalized customer experiences
• Sell watches accessories and services to meet and exceed turnover targets
• Identify and create sales opportunities inside and outside the boutique
• Develop and maintain client database and manage clienteling activities
• Handle customer service requests and related processes
• Maintain boutique standards including visual merchandising
• Act as brand ambassador in and out of the boutique
• Support boutique organization and team operations
• Take on specialty roles such as Visual Merchandising Operations or CRM to elevate KPIs

Requirements

• 3-5 years of experience in sales or hospitality
• Fluent in English
• Comfortable with video chat software
• Strong team player with excellent communication skills
• Proven selling skills and result oriented mindset
• Highly organized reliable and accountable
• High emotional intelligence and strong sense of luxury etiquette
• Ability to adapt approach to individual clients and build networks