Client Advisor - Kenwood

Summary

Provide an exceptional luxury retail experience by representing the brand in every client interaction, building and maintaining client relationships, and driving sales through elevated service and clienteling. Deliver memorable in-store moments, meet commercial targets, and use point of sale and client tracking tools to support business growth. Maintain flexibility to work varied hours including nights weekends and holidays.

Responsibilities

• Embody the brand and deliver personalized client experiences using a signature selling approach
• Develop and maintain client relationships to drive repeat business and lifetime loyalty
• Achieve or exceed monthly quarterly and annual store sales targets
• Capture and update client data and leverage clienteling to grow outreach business
• Convert clients through curiosity discovery and product knowledge
• Use hospitality and store amenities to create unique in store experiences
• Act on client feedback and NPS performance to elevate service
• Collaborate with team members to drive key product pillars and commercial results

Requirements

• Experience in retail luxury retail or relevant client related roles such as hospitality
• Proven track record of achieving commercial or sales results
• Ability to connect with a diverse client base and deliver high touch service
• Proficiency with POS client tracking systems and Microsoft Outlook or email
• Flexibility to work days nights weekends and holidays
• Authorization to work in the United States
• College degree and multilingual skills preferred