SummaryAs a Client Advisor at Gucci King of Prussia, you will be responsible for providing exceptional service to clients, meeting their individual needs and expectations, and promoting the philosophy and values of the Gucci brand. Your passion for the brand will be conveyed through creating a branded, luxury client experience.
Responsibilities- Consistently achieve or exceed monthly and seasonal individual and store sales goals.
- Provide exceptional customer service by exceeding client expectations and demonstrating excellent product knowledge.
- Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
- Capture meaningful customer data for connecting with clients and personalizing future client development opportunities.
- Maintain an organized client book and provide appropriate follow-up on all sales or client requests.
- Discuss general trends in the fashion world and developments in the luxury market with clients.
- Work as a team player and foster open communication to ensure a consistent and exceptional experience.
- Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise.
- Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
- Maintain a neat and organized understock and stock room.
- Adhere to Gucci image standards and guidelines.
- Follow all company policies and procedures.
Requirements- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience in a similar role or customer service setting.
- Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
- Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously.
- Strong organization and follow-up skills.
- Accuracy and attention to detail.
- Team-focused with a desire to collaborate effectively.
- Ability to work in a fast-moving and dynamic environment.
- High flexibility and ability to adapt to different customers.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
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