Client Advisor

The Client Advisor acts as a Brand Ambassador, delivering a memorable experience to customers and maximizing sales opportunities to achieve store sales targets. This role involves working under the direct management of the Store Manager and collaborating with the Sales team to provide excellent client service.

• Achieve sales targets and contribute to store and service KPIs through proactive commitment.
• Manage the sales process from welcome to packaging, ensuring a unique shopping experience.
• Participate in training sessions to update knowledge on collections, selling techniques, and brand stories.
• Provide extraordinary, personalized service to clients, ensuring a positive and lasting impression.
• Develop relationships with existing clients and engage new customers to the brand.
• Register client data for CRM actions and client development purposes.
• Apply sales-related procedures and guidelines, ensuring customer satisfaction.
• Maintain cleanliness and product display as per VM guidelines.

• 5+ years of experience in a luxury retail environment preferred.
• Proactive selling and negotiation skills with a client-centric approach.
• Attention to detail, organizational skills, and personal accountability.
• Ability to work retail hours, including evenings, weekends, and holidays.
• Good knowledge of Microsoft Office programs and store operation applications.