Client Advisor - Lenox

Summary

Deliver an elevated in-store experience as a Client Advisor by embodying the brand and building lasting client relationships. Drive sales through personalized clienteling, discovery, and repeat business while meeting monthly and annual commercial targets. Act as a brand ambassador who delivers memorable moments and leverages client feedback to refine the experience.

Responsibilities

• Develop and cultivate client relationships to grow outreach and lifetime value.
• Consistently achieve or exceed store sales targets and individual commercial goals.
• Capture and maintain accurate client data and use clienteling tools to drive repeat business.
• Deliver personalized selling ceremonies using the brand approach and style clients based on wardrobe and preferences.
• Convert clients through curiosity and discovery during appointments and daily interactions.
• Optimize in-store hospitality and amenities to create exceptional client experiences.

Requirements

• Experience in retail, luxury retail, or relevant client-facing roles such as hospitality.
• Proven track record of achieving commercial results and meeting sales targets.
• Ability to connect with a diverse client base and deliver exceptional service.
• Proficiency with POS systems, client tracking tools, and email/Outlook.
• Flexibility to work days, nights, weekends, and holidays as required.
• Authorization to work in the United States.