Summary
The Client Advisor serves as the brand ambassador responsible for achieving sales objectives by deepening client connections and providing best in class service and an elevated client experience in store and remotely. This role focuses on building lasting client relationships, promoting products through expert knowledge and styling, and contributing to store operations and visual standards.
Responsibilities
- Proactively engage clients to build rapport and deliver personalized service both in store and remotely
- Drive individual and store sales results by maximizing selling opportunities and monitoring KPIs
- Recruit new clients and develop existing client relationships to drive repeat business
- Use product knowledge and storytelling to advise clients and recommend appropriate products
- Promote virtual appointments and distance sales to create additional selling opportunities
- Accurately process POS transactions and capture client information
- Participate in stock maintenance, inventories, and general store administration
- Uphold visual display standards and company grooming guidelines
- Adhere to policies and procedures with a focus on loss prevention and operational excellence
Requirements
- Minimum 2 years of luxury fashion sales experience with a strong track record
- Proven ability to drive and exceed individual and store results
- Excellent communication skills and commercial awareness
- High degree of professionalism, ethics, and ability to inspire trust
- Flexibility to work retail schedule including evenings weekends and holidays
- Passion for fashion and deep product knowledge
- Ability to adapt to diverse clients and dynamic situations
- Comfort using in store technology to support the client journey
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