Summary
Experienced luxury retail Client Advisor responsible for delivering personalized Valentino Couture service and creating long term client relationships through styling, clienteling, and sales execution. Role focuses on providing exceptional customer experiences, achieving sales and CRM targets, and supporting store operations and visual standards.
Responsibilities
- Master the client journey to build long term client relationships and drive sales
- Proactively engage existing and potential clientele and execute personalized reach out campaigns
- Provide styling guidance across brand categories and prepare for client appointments
- Utilize CRM tools to capture client data, notes, and meet KPI targets
- Assist with sales and after sales activities including returns, repairs, and complaints
- Maintain product presentation, replenishment on the sales floor and manage warehouse stock
- Partner with visual team to follow display guidelines and report to store management
- Use POS system for client transactions and support operational tasks like shipping and receiving
Requirements
- Previous luxury retail sales experience with a relevant client base
- Proven track record of achieving sales results and meeting targets
- Exceptional customer relationship building and communication skills
- Computer skills to operate retail POS and MS Office programs
- Ability to work a flexible schedule including evenings weekends and holidays
- Action oriented with a drive for results and problem solving abilities
- Team player mindset
We have summarized this job description for you, click apply to see more details from the employer.
