Client Advisor - Madison Avenue

Summary

Serve as a brand ambassador on the sales floor, delivering an exceptional luxury customer experience while maximizing individual and team sales. Build and maintain long-term client relationships through personalized service, cross-selling and an omnichannel approach. Uphold store standards for visual display, stock procedures and loss prevention while staying current on fashion trends and product knowledge.

Responsibilities

• Welcome and serve customers, guiding them through the client journey and providing personalized luxury service.
• Capture and maintain customer data in the CRM to develop relationships and future sales opportunities.
• Proactively cross-sell across departments and pursue individual sales targets and KPIs.
• Support omnichannel initiatives and collaborate with colleagues to ensure a consistent in-store experience.
• Maintain high standards of visual merchandising, shop floor presentation, stock procedures and security.
• Handle customer inquiries and complaints professionally, escalating to management when necessary.

Requirements

• Passion for selling and strong interest in luxury, fashion, art and design.
• Proven experience building long-lasting client relationships and achieving sales results.
• Ability to work independently and as part of a team with excellent communication and interpersonal skills.
• Ambition, resilience, self-motivation and problem-solving orientation.
• Knowledge and enthusiasm for the product category; English required, additional languages a plus.