Summary
Represent the brand and deliver an exceptional, memorable luxury shopping experience. Build lasting client relationships, promote brand loyalty, and contribute to individual and team sales goals.
Responsibilities
- Welcome clients, understand their needs, and provide personalized service throughout the in-store customer journey.
- Capture client information in the CRM and develop relationships through personalized follow-up.
- Use cross-selling and omnichannel approaches to maximize sales and achieve individual targets and KPIs.
- Maintain strong product and fashion knowledge, and stay informed about trends and competitors.
- Maintain shop-floor and visual-display standards, follow operational and stock procedures, and support loss prevention.
- Collaborate with colleagues to provide a consistent client experience and positive working environment.
Requirements
- Passion for sales, retail, and luxury fashion, with interest in art and design.
- Ability to build long-lasting client relationships and work independently or as part of a team.
- Excellent communication and interpersonal skills.
- Ambition, resilience, self-motivation, a results-driven approach, and problem-solving skills.
- Product-category knowledge and fluency in English; additional languages are a plus.
