Client Advisor - Manhasset

Summary

The Client Advisor is the brand ambassador who delivers an exceptional luxury customer experience, building lasting relationships to maximize individual and team sales. This in-store role focuses on understanding client needs, promoting brand and product knowledge, and supporting omni-channel initiatives. The Client Advisor contributes to a welcoming store environment while achieving individual sales targets and KPIs.

Responsibilities

• Welcome and serve customers, delivering personalized in-store experiences in line with the client journey ceremony
• Capture and maintain customer data in the CRM to develop lasting client relationships
• Proactively engage in cross-selling across departments to maximize sales and meet KPIs
• Maintain high standards of shop floor presentation and visual displays; follow stock and operational procedures
• Address customer complaints and escalate to management when necessary
• Support loss prevention and contribute to a safe, secure store environment
• Stay informed on fashion trends, competitors, and product knowledge

Requirements

• Passion for selling and strong interest in luxury, fashion, art, and design
• Proven experience building long-term client relationships
• Excellent communication and interpersonal skills; English required
• Ability to work independently and as part of a team; resilient, result driven, and self-motivated
• Ambition, problem solving skills, and enthusiasm for the managed product category