SummaryAs a Client Advisor at Alexander McQueen in the Miami Design District, you will serve as a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every client visit into a memorable luxury shopping experience. You will be responsible for meeting KPIs through personalized client experiences and cross-selling of products, taking full ownership of the exclusive relationships with the AMQ clientele.
Responsibilities- Provide exceptional client experience by greeting, listening, and assisting clients in exceeding their needs, demonstrating excellent knowledge of the products as well as AMQ history and heritage.
- Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.
- Maintain and develop client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen client loyalty.
- Engage with clients on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
- Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store.
- Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed.
- Maintain shop floor standards and appropriate levels of products on the sales floor, in line with House policies and procedures.
- Strengthen client loyalty by participating in the department or store’s clienteling initiatives.
- Act in compliance with company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures.
Requirements- Proven experience in a similar role within fashion retail companies or customer service-related field.
- Proven ability to drive and exceed individual and store KPIs.
- Genuine interest in fashion and follows industry trends/news.
- Team-player mentality with strong verbal and written communication skills.
- Strong selling skills and ability to overcome objections.
- Client-centric approach and an entrepreneurial spirit.
- Ability to work in a fast-moving and dynamic environment.
- Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
- Ability to use digital retail tools and CRM.
- Ability to be mobile for extended periods of time and to climb a ladder and lift packages weighing 10 lbs. on a regular basis.
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