Client Advisor - Millenia

Summary

Performance-driven sales professional responsible for delivering exceptional client experiences and achieving individual sales targets on the boutique floor. Acts as a brand ambassador for TAG Heuer, developing long-lasting client relationships through proactive clienteling and omnichannel engagement. Contributes to boutique operations, visual merchandising and aftersales coordination to ensure operational excellence.

Responsibilities

• Drive sales and achieve personal KPIs through client discovery, product presentation, storytelling, upselling and closing.
• Build and maintain client relationships via outreach, appointments and tailored clienteling activities.
• Support omnichannel sales and leverage all client touchpoints to enhance the customer experience.
• Execute visual merchandising, window animation and store presentation to reflect brand guidelines.
• Perform boutique operations including inventory, cash handling, security, store opening/closing and aftersales coordination.
• Use retail systems (e.g., CEGID, Salesforce) and follow brand retail procedures and internal controls.

Requirements

• Minimum 2 years of experience in luxury retail sales.
• Knowledge of or passion for watches, lifestyle trends, technology and sports.
• Strong selling skills and understanding of sales and clienteling KPIs (traffic, conversion, ASP, mix).
• Digitally savvy with experience using front- and back-office retail tools.
• Fluent in English and the local language; a third language is a plus.
• Client-centric, energetic, team-oriented with excellent interpersonal and communication skills.