Summary
Provide exceptional personalized service to clients in a luxury retail environment, support store sales targets and KPIs, and uphold the Maison's image and standards. Build lasting client relationships, contribute to a high-performance team, and utilize tools to optimize commercial opportunities.
Responsibilities
- Deliver exceptional customer service and after-sales support to all visitors and clients
- Establish and restore contact with clients, identify needs and anticipate future requests
- Cultivate and manage a strong client portfolio to drive proactive and growing business
- Exceed individual sales objectives and KPIs through commercial and entrepreneurial approach
- Create personalized, versatile and timeless looks for clients reflecting passion for fashion
- Communicate professionally and sincerely with clients and colleagues
- Use available tools effectively to optimize sales opportunities
- Support and collaborate proactively with internal and external teams
- Adhere to company policies and operational procedures
Requirements
- Experience delivering high quality customer service in retail fashion, customer service or luxury hospitality
- Passion for fashion and ability to create personalized looks
- Commercial mindset and entrepreneurial spirit
- Strong team orientation to achieve common goals
- Comfortable with tools and applications and ability to adapt to new technologies
- Ability to work in a fast paced environment, multitask and prioritize
- Proactive, passionate and able to solve problems
- Excellent written and verbal communication and listening skills in English and local language
- Openness to change and focus on growth and development
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