Summary
Senior Client Advisor responsible for supervising the client advisor team, supporting store leadership and contributing directly to store sales and key performance indicators. The role focuses on delivering a sophisticated and memorable customer experience while developing talent and upholding brand standards.
Responsibilities
- Manage and lead the team of client advisors to meet individual and team sales targets
- Train new client advisors and ensure ongoing development for existing team members
- Create and maintain a positive work environment that encourages teamwork and collaboration
- Provide exceptional customer service and aftercare to all visitors and clients
- Build and maintain a strong client portfolio through proactive engagement
- Drive performance to exceed sales objectives with an entrepreneurial approach
- Create personalized timeless looks and demonstrate passion for fashion culture
- Communicate professionally and authentically with clients and colleagues
- Use available tools effectively to optimize commercial opportunities
Requirements
- Proven experience delivering high quality service in luxury retail hospitality or client services
- Strong leadership and management skills with ability to motivate a team
- Passion for fashion culture and ability to create personalized looks
- Commercial mindset and entrepreneurial spirit
- Comfortable with digital tools and quick to learn new technologies
- Ability to work in a fast paced environment and manage multiple priorities
- Proactive enthusiastic problem solver
- Excellent written spoken and listening skills in English and the local language
- Open to change and committed to professional growth
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