Client Advisor - Oak Street

As a Client Advisor at the Oak Street boutique in Chicago, you will play a crucial role in building client relationships within the luxury market. You will achieve sales goals through the company's values, providing outstanding and personalized customer service.

• Meet or surpass monthly and yearly sales objectives to contribute to business growth.
• Provide exceptional customer service and build meaningful relationships with clients.
• Exceed individual KPI targets by delivering top-tier customer service.
• Utilize CRM tools to gather customer data for personalized engagement.
• Foster collaboration and open communication with colleagues.
• Ensure the sales floor and stockroom are organized according to company policy.
• Contribute to the visual presentation of products, adhering to brand standards.
• Uphold the brand's image standards and guidelines.
• Record customer information accurately in the database.
• Promote store events via email, phone, and personalized notes.
• Maintain an organized client book and provide prompt follow-up on sales and inquiries.
• Address client-related issues, including shipping and alterations.
• Support shipping, receiving, and inventory control as needed.

• 3+ years of luxury fashion sales experience in a retail environment.
• Proven history of exceeding individual and store targets.
• Exceptional communication skills, both verbal and written.
• Strong organizational skills and ability to manage multiple tasks.
• Team-oriented mindset with a desire to collaborate effectively.
• Ability to thrive in a dynamic and fast-paced environment.
• Adaptability to cater to different customer needs.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Foreign language knowledge is a plus.