Summary
Contribute to commercial goals by achieving individual sales targets and delivering exceptional client experiences while supporting operational excellence and efficiency in the store. Balance client engagement and operational responsibilities with an emphasis on accuracy, loss prevention, and teamwork.
Responsibilities
- Achieve individual sales targets and meet sales KPIs through client acquisition and retention.
- Balance time between client engagement and operational support with a typical 60% sales and 40% operations split.
- Maintain weekly operational cadence including receiving, transfers, consolidations, and cycle counts.
- Manage negative on-hand inventory and loan reconciliations with Store Director.
- Support processing of send sale orders, consignments, and repairs in compliance with policies.
- Lead and assist with biannual physical inventory counts and reconciliation preparations.
- Accurately process POS transactions, packaging, and client data capture.
- Protect company assets by following loss prevention policies and procedures.
- Maintain packaging levels and assist with replenishment orders.
Requirements
- Proven experience in meeting individual goals and contributing to team results.
- Experience in a customer centric retail role within fashion or luxury goods.
- Organised with strong attention to detail and effective communication skills.
- Confident working independently and as part of a team with inclusive mindset.
- Results driven with a commercial mindset while being a team player.
- Ability to lift at least 25 lbs and perform physical tasks such as carry push pull kneel climb reach and bend.
- Proficient in Microsoft Office Suite including Word and Excel.
- Demonstrated ability to build and maintain a client portfolio and influence clients.
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