Summary
Represent the brand and its values while delivering an exceptional luxury customer experience. Build lasting client relationships, meet individual and team sales goals, and encourage brand loyalty.
Responsibilities
- Welcome clients, understand their needs, and provide personalized service throughout their in-store experience.
- Capture client information in the CRM and develop ongoing relationships through personalized follow-up.
- Promote omnichannel services, cross-sell across departments, and achieve individual sales targets and KPIs.
- Maintain strong product and fashion knowledge, support visual and operational standards, and help protect merchandise.
- Collaborate with colleagues, contribute to a positive team environment, and address client complaints with manager support as needed.
Requirements
- Passion for sales, luxury fashion, stores, art, and design.
- Experience building lasting client relationships and knowledge of the relevant product category.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Self-motivated, resilient, ambitious, results-driven, and able to solve problems.
- English proficiency required; additional languages are a plus.
