Client Advisor - Rodeo Drive

The Client Advisor at Rodeo Drive is a Brand Ambassador who embodies the Moncler Client Promise and represents the Brand’s values. Reporting to a Client Advisor Manager or Store Manager/Director, this role delivers exceptional client experiences by creating a welcoming environment, discovering client needs, and guiding them across the brand, while achieving and exceeding individual and store goals. As a Major, this role is also responsible for supporting the store team and business with Visual Merchandising or Training needs.

• Perform as a team player and participate in all activities contributing to the overall objectives of the store.
• Welcome every client and provide the utmost client experience in accordance with the Moncler Client Promise and Client Experience standards.
• Develop and cultivate long-lasting client relationships through engaging conversation and active clientele management.
• Achieve and exceed sales goals and key KPIs.
• Collaborate with operations and store leadership to ensure adherence to all Company policies and procedures.
• Support in inventory preparation and execution as necessary.
• Proactively follow up with customer charge sends, repairs, and holds.
• Support and maintain visual merchandising standards.

• Minimum 2 years of retail experience, preferably in a luxury environment.
• Team-oriented with excellent interpersonal skills.
• Client-centric individual who thrives in a fast-paced and dynamic environment.
• Fashion-forward, with a passion for the Brand, and general interest in the fashion/luxury goods industry.
• Professional presentation; able to communicate effectively both verbally and in writing.
• Technologically savvy with proficiency in Microsoft tools.