Summary
The Client Advisor serves as a trusted brand ambassador responsible for delivering best-in-class client service while achieving individual sales goals. The role focuses on cultivating and growing a personal client portfolio through personalized outreach, product expertise, and thoughtful styling. The Client Advisor contributes to overall boutique performance with a strategic, client-centric approach.
Responsibilities
- Build, manage, and grow a personal client portfolio with a focus on retention, reactivation, and lifetime value.
- Achieve and exceed individual sales goals and KPIs, including sales volume, units per transaction, and average dollar per transaction.
- Provide outstanding client service in person, over the phone, and via electronic communication, including appointment setting and follow-up.
- Leverage deep product knowledge and brand storytelling to deliver tailored recommendations and memorable client experiences.
- Support merchandising, visual standards, floor moves, and housekeeping to maintain boutique excellence.
- Locate merchandise at other boutiques, accurately process charge-send sales, and manage individual stock assignments.
- Participate in inventory and cycle counts and follow store security and operating procedures.
- Assist with packaging or wrapping customers’ merchandise when necessary.
Requirements
- At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
- Strong drive for results with a passion for fashion, creativity, and the brand.
- Excellent communication, organization, and follow-through skills to develop lasting client relationships.
- Ability to provide exceptional service across in-person, phone, and electronic channels.
- Availability to work varied hours, including nights, weekends, and holidays.
- Ability to stand for extended periods, move and handle boxes and fixtures, and lift at least 30 lbs.
- Proficiency with phone systems, cash registers, sensors/tag removers, computers, and other store equipment.
