Summary
The Client Advisor provides exceptional luxury service, acting as a brand ambassador and delivering a branded client experience while meeting individual and store sales goals. This role focuses on building client relationships, promoting products and brand heritage, and maintaining store standards.
Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals
- Provide exceptional customer service following the Gucci selling ceremony
- Drive and exceed individual KPI goals through quality sales and service
- Capture and maintain meaningful customer data in CRM and manage client book
- Provide product knowledge and advice on fashion trends and luxury products
- Collaborate with team members to ensure consistent client experiences
- Maintain store security, visual standards, and organized stock areas
- Adhere to Gucci image standards and company policies
Requirements
- Bachelor’s degree preferred
- 3+ years of luxury fashion sales or similar customer service experience
- Proven ability to drive sales results and build lasting customer relationships
- Excellent oral and written communication and strong organizational skills
- Accuracy, attention to detail, and ability to multitask
- Team-focused with strong collaboration skills
- Ability to work in a fast paced dynamic environment and adapt to customer needs
- Flexible schedule including evenings, weekends, and holidays
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