Client Advisor - Soho

Summary

The Client Advisor is a brand ambassador who delivers exceptional client experiences on the sales floor by creating a welcoming environment, discovering client needs, and cultivating long-term relationships. The role drives sales and key KPIs through proactive outreach and strong product knowledge. In addition, the Client Advisor supports store operations including visual merchandising, inventory tasks, and occasional training activities.

Responsibilities

• Welcome clients and provide a high-quality, personalized shopping experience.
• Develop and maintain client relationships through active clienteling and follow-up.
• Achieve and exceed individual sales goals and store KPIs (ADT, UPT, repurchase rate, etc.).
• Support visual merchandising standards and assist with inventory preparation and execution.
• Collaborate with store leadership on operations, customer charge sends, repairs, and holds.
• Participate in team activities and support training needs as required.

Requirements

• Minimum 2 years of retail experience, preferably in luxury; hospitality or other client-focused experience accepted.
• Client-centric with strong interpersonal and sales skills; team-oriented.
• Professional presentation and excellent verbal and written communication in English; additional languages preferred.
• Dependable, punctual, flexible, and able to work a retail schedule including weekends and holidays.
• Technologically proficient with Microsoft tools (Word, Excel, Outlook) and basic retail systems.