Summary
Client Advisor based at South Coast Plaza responsible for building lasting client relationships within the luxury market while achieving sales goals. Role requires deep product knowledge, personalized service, use of CRM tools, and maintaining store image and organization.
Responsibilities
- Meet or exceed monthly and annual sales objectives.
- Provide outstanding personalized customer service and develop meaningful client relationships.
- Utilize CRM to collect customer data and manage an accurate client book with regular contact and follow up.
- Support visual presentation and maintain store image standards and housekeeping.
- Record all customer information accurately in the database and promote store events.
- Assist with shipping receiving and inventory control as requested.
- Collaborate with colleagues to foster a positive workplace and meet KPIs.
Requirements
- Over three years of luxury fashion sales experience in a retail environment.
- Proven track record of exceeding individual and store sales targets.
- Excellent verbal and written communication skills and strong organizational ability.
- Ability to multitask and thrive in a fast paced environment.
- Team oriented with strong collaboration skills and adaptability to customer needs.
- Willingness to work flexible schedule including evenings weekends and holidays.
- Foreign language skills are a plus.
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