Client Advisor - South Coast Plaza

Summary

The Client Advisor is responsible for driving sales through exceptional client service, deep product knowledge, and a refined understanding of the luxury retail environment. This role builds and nurtures lasting client relationships, delivers a white-glove in-store experience, and represents the brand as an ambassador while contributing to the store's commercial success.

Responsibilities

• Consistently achieve and exceed individual sales targets to contribute to store performance.
• Build and maintain an exclusive client portfolio through personalized appointments, follow-ups, and events.
• Deliver exceptional post-purchase service, managing repairs and client requests with discretion.
• Execute POS transactions accurately and perform opening and closing register duties.
• Support inventory management and loss prevention while maintaining immaculate store presentation and visual merchandising.

Requirements

• Proven success in a premium or luxury retail environment; an established luxury client book is highly desirable.
• Impeccable personal presentation and strong communication skills.
• Flexible availability including evenings, weekends, and holidays; ability to lift and handle items up to 20 lbs.
• Strong problem-solving abilities and attention to detail; multilingual skills (Spanish, French, Portuguese, Mandarin) are a plus.