Summary
Client Advisor responsible for achieving sales targets and delivering memorable in‑store client experiences at the South Coast Plaza boutique. Drives client development and omnichannel engagement through clienteling, outreach, appointments and storytelling. Supports boutique performance by contributing to store operations, visual merchandising and aftersales coordination.
Responsibilities
- Achieve individual and boutique sales targets through proactive selling, upselling and closing techniques.
- Build and maintain long‑term client relationships via clienteling, outreach and booked appointments.
- Leverage CRM and digital tools (e.g., Salesforce, CEGID) to collect and use client data for personalized outreach.
- Support daily store operations including inventory, cash handling, security, opening and closing procedures.
- Execute visual merchandising, window animation and product presentation to drive sales.
- Coordinate aftersales processes until return of the watch and support boutique events and merchandising initiatives.
- Collaborate with colleagues to foster a positive, inclusive and high‑performance team environment.
Requirements
- Minimum 2 years of experience in luxury retail.
- Knowledge of and passion for watches, lifestyle trends, new technologies and sports.
- Strong selling skills: client discovery, product presentation, storytelling, objection handling and closing.
- Understanding of sales and clienteling KPIs (traffic, conversion, ASP, mix) and familiarity with digital/front‑back retail tools.
- Fluent in English and the local language; a third language is a plus.
- Client‑centric, energetic, self‑motivated, adaptable, digitally savvy and a strong team player with excellent communication and presentation skills.
