Summary
The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, discovering needs, guiding them across the brand, and cultivating relationships while supporting store goals and assisting with visual merchandising or training as needed.
Responsibilities
- Provide a welcoming and exceptional client experience aligned with brand standards.
- Develop and cultivate long lasting client relationships through active clientele management.
- Drive sales and achieve individual and store KPIs such as ADT and UPT.
- Proactively reach out to existing clients and develop new clients.
- Support inventory preparation and execution when necessary.
- Assist with visual merchandising and maintain brand presentation standards.
- Follow up on customer charge sends, repairs, and holds.
- Collaborate with store leadership to adhere to company policies and procedures.
- Participate as a team player and contribute to a positive work environment.
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment.
- Customer service or hospitality experience acceptable in lieu of retail experience.
- Strong interpersonal and communication skills, both verbal and written.
- Professional presentation and client centric attitude.
- Dependable, punctual, and flexible availability.
- Technologically savvy with proficiency in Microsoft Word Excel and Outlook.
- Ability to communicate in English; additional languages preferred.
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