Client Advisor - The Landmark

Summary

As a Client Advisor you will embody the brand and deliver exceptional in-store client experiences that build long-term relationships and drive sales. You will use strong communication and an entrepreneurial approach to develop clienteling, convert appointments, and exceed commercial targets. The role focuses on creating memorable moments, styling clients, and acting on client feedback to elevate the store experience.

Responsibilities

• Deliver the Tiffany touch in every client interaction and act as a brand ambassador on the sales floor.
• Develop and nurture client relationships to drive repeat business and lifetime loyalty.
• Consistently achieve or exceed monthly, quarterly, and annual commercial targets.
• Capture and maintain client data using POS and client tracking systems to grow outreach business.
• Conduct client appointments, convert through discovery and styling, and drive business through key product pillars.
• Optimize hospitality and store amenities and act on NPS performance and client feedback.

Requirements

• Experience in retail, luxury retail, or client-facing hospitality roles with a proven track record of commercial results.
• Ability to connect with clients, strong communication skills, and an entrepreneurial mindset.
• Proficiency with Point of Sale systems, client tracking systems, and Microsoft Outlook/email.
• Flexibility to work non-traditional hours including days, nights, weekends, and holidays.
• Authorization to work in the United States. Preferred: college/university degree and proficiency in multiple languages.