Client Advisor

Summary

Join the store team as a Client Advisor delivering exceptional, personalized service to cultivate long-term client relationships and drive sales. The role requires acting as a brand ambassador, creating memorable in-store experiences, and using an entrepreneurial approach to grow your business. Success is measured by achieving commercial targets and fostering client loyalty through elevated client appointments.

Responsibilities

• Build and deepen client relationships to drive repeat business and lifetime loyalty.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture and maintain client data and cultivate new and existing client relationships.
• Deliver personalized, elevated client appointments and memorable in-store experiences.
• Drive sales through key product pillars, convert clients through discovery, and provide styling guidance.
• Optimize store hospitality and amenities and act on client feedback and NPS performance.

Requirements

• Experience in retail, luxury retail, or relevant client-facing roles such as hospitality.
• Proven track record of achieving commercial results.
• Strong communication skills and ability to connect with a diverse client base.
• Flexibility to work days, nights, weekends, and holidays.
• Proficiency with POS systems, client tracking tools, and Microsoft Outlook/email.
• Authorization to work in the United States.
• Desired: college/university degree and proficiency in additional languages.