Summary
The Client Advisor embodies the Tiffany brand by delivering exceptional, personalized service to build lasting client relationships. You will drive sales through clienteling, create memorable in-store experiences, and consistently work to meet and exceed commercial targets.
Responsibilities
- Deepen client relationships to drive lifetime loyalty and repeat business.
- Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
- Capture and maintain client data, cultivate new and existing client relationships.
- Deliver elevated, memorable in-store experiences using the Tiffany Touch and personalized styling.
- Drive business through key product pillars and daily client conversion via discovery and curiosity.
- Act on NPS performance and client feedback to optimize hospitality and store amenities.
Requirements
- Experience in retail, luxury retail, or relevant client-related experience such as hospitality.
- Proven track record of achieving commercial results and the ability to connect with clients.
- Flexibility to work days, nights, weekends, and holidays.
- Ability to work with a diverse client base and demonstrate strong communication and brand ambassadorship.
- Proficiency with Point of Sale systems, client tracking systems, and Microsoft Outlook/email.
- Authorization to work in the United States.
- Desired: college/university degree and proficiency in multiple languages.
