SummaryAs a Client Advisor, Visual Specialist at Copley Place, Boston, you will play a crucial role in building client relationships within the luxury market while achieving sales goals through company values. You will be responsible for meeting individual and store sales targets, maintaining visual standards, and partnering with the VM corporate team to execute floor changes and adhere to VM standards.
Responsibilities- Meet individual and store sales targets and clientele sales goals.
- Exemplify the core values of the brand when assisting customers.
- Support sales staff with merchandise needs and maintain a team selling mentality.
- Incorporate product knowledge to grow sales and transaction values.
- Adhere to all company policies and procedures.
- Facilitate and develop lasting relationships with clients to increase retention.
- Promote store events through various communication methods.
- Develop and maintain a client book for engaged clientele.
- Consistently follow up with client-related issues.
- Assist in housekeeping and maintenance of the selling space.
- Participate in visual merchandising and inventory control.
- Partner with Management for replenishment and product feedback.
- Liaison with the Visual Merchandising team to ensure accurate representation in the store.
- Support North America structure with coaching and training for consistent product knowledge and visual standards.
- Adapt VM based on store requirements and market trends.
- Provide VM support for instore events, windows, and special projects.
- Biweekly reporting to the line manager and VM team.
Requirements- Minimum 3+ years of experience in retail, preferably in a luxury setting.
- Customer-centric and self-motivated with a drive for results.
- Experience in crafting windows, interior displays, and space utilization.
- Proven work experience as a visual merchandiser with an eye for detail.
- Strong interpersonal skills and ability to communicate eloquently.
- Proven track record to lead and prioritize projects.
- Flexible, good communicator with strong organizational skills.
- Computer skills: office package and mac.
- Bilingual English/Spanish (and/or French) is a plus but not required.
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