Client Advisor, Women's - Bloomingdales

Summary

The Client Advisor is a brand ambassador who delivers exceptional client experiences by welcoming clients, uncovering needs, and cultivating long-term relationships. This role is responsible for achieving and exceeding individual sales goals and KPIs through proactive client development and strong product knowledge. As a Major, the advisor also supports visual merchandising, inventory preparation, and training activities to support store performance.

Responsibilities

• Welcome clients and provide a high-quality, personalized client experience in line with brand standards.
• Develop and cultivate lasting client relationships through active clienteling and outreach to existing and new clients.
• Drive sales and meet or exceed KPIs (ADT, UPT, data capture, repurchase rate, etc.).
• Analyze personal KPI performance and adjust sales approach to improve results.
• Support inventory preparation, operations tasks, charge sends, repairs, and holds follow-up.
• Support and maintain visual merchandising standards and assist with training as needed.
• Collaborate with store leadership and teammates to achieve store objectives and uphold company policies and grooming standards.

Requirements

• Minimum 2 years of retail experience, preferably in a luxury environment; hospitality or client-focused roles may be considered.
• Client-centric, team-oriented with strong interpersonal and verbal/written communication skills.
• Professional presentation, dependable, punctual, and flexible schedule.
• Technologically savvy with proficiency in Microsoft tools (Word, Excel, Outlook).
• Fluent in English; additional languages (Spanish, Mandarin, Cantonese) preferred but not required.