Summary
Client Advisor responsible for delivering exceptional client experiences, cultivating long-term relationships, and supporting store goals while representing brand standards. Reports to a Client Advisor Manager or Store Manager and may assist with visual merchandising or training needs.
Responsibilities
- Welcome clients and provide a high level of client service consistent with brand standards
- Develop and maintain long-lasting client relationships through proactive outreach and engagement
- Achieve and exceed individual sales goals and key KPIs such as ADT and UPT
- Review personal performance and adjust sales approach to improve results
- Support inventory preparation and execution as needed
- Follow up on customer charge sends, repairs, and holds
- Support and maintain visual merchandising standards
- Collaborate with store leadership to ensure adherence to company policies and procedures
Requirements
- Minimum 2 years of retail experience, preferably in a luxury environment
- Client oriented with strong interpersonal and communication skills
- Professional presentation and ability to communicate effectively in writing and verbally
- Dependable, punctual, and flexible with a team oriented attitude
- Proficiency with Microsoft tools such as Word Excel and Outlook
- Ability to communicate in English; additional languages preferred
We have summarized this job description for you, click apply to see more details from the employer.
