Client Care Associate Client Advisor - Portland

Summary

Hybrid Client Care Associate and Client Advisor responsible for delivering high level client service, managing client relationships, and supporting concierge hosting and back of house operations to ensure a seamless luxury experience.

Responsibilities

• Split schedule between Client Advisor duties and Concierge hosting responsibilities
• Discover client needs and guide clients through the service and repair intake process
• Maintain client communications and provide updates at all stages of repairs or services
• Champion and coach store teams on client services and service standards
• Manage daily calendar of client appointments and in-store events
• Partner with Operations to define and support back of house processes
• Proactively reach out to clients to achieve individual and team goals

Requirements

• Strong client centric service orientation and communication skills
• Ability to build trusting client relationships and deliver luxury service standards
• Experience managing appointment schedules and client follow up
• Comfort working in a fast paced retail luxury environment
• Ability to collaborate with cross functional store teams and operations
• Organizational skills to support back of house routines and processes