Summary
Provide exceptional after-sales service as the voice of Client Services at the Tysons Galleria boutique, ensuring clients are updated through repair and intake processes and cultivating trusting relationships to deliver the Louis Vuitton Promise.
Responsibilities
- Manage after care services and follow up with clients at all stages of the repair process
- Communicate intake, repair, and follow-up processes to set clear client expectations
- Explore options and recommendations tailored to client needs and company standards
- Master brand technological aspects, processes, and procedures related to client care
- Work with Operations to define smooth back of house processes and routines
- Perform inventory management related to client service items
- Participate in quality control to ensure service standards are met
- Champion client satisfaction and elevate the overall client experience
Requirements
- Client-centric mindset with strong communication skills
- Ability to thrive in a fast-paced luxury retail environment
- Knowledge or aptitude for brand procedures and technological systems
- Attention to detail for inventory and quality control tasks
- Ability to build trusting client relationships and manage follow-up
- Collaborative approach to work with operations and store teams
- Eagerness to learn industry leading training and contribute innovation
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