Client Care Associate - Valley Fair

Summary

Provide exceptional client care as the primary in-store ambassador for service, managing client communications, intake, repair tracking, and follow up to ensure a high-quality luxury experience. Collaborate with operations to maintain smooth back of house processes and support the overall client experience.

Responsibilities

• Act as the voice of client services within the store and champion offered services
• Discover client needs and cultivate trusting client relationships
• Guide clients through intake, repair, and follow up processes
• Set clear expectations and keep clients updated at all stages of service
• Coach team members to deliver exceptional service
• Work with Operations to define and maintain back of house routines
• Ensure clients feel cherished and understood throughout their experience

Requirements

• Strong client service and communication skills
• Ability to thrive in a fast paced luxury retail environment
• Organized and detail oriented with repair intake and follow up
• Collaborative mindset to partner with operations and store teams
• Commitment to delivering a high standard of client experience