Client Care Representative - The Landmark

As a Client Care Representative at The Landmark, you will play a crucial role in supporting the client service journey at Tiffany & Co. This dual client-facing and operations-focused position involves welcoming clients, managing repairs, solving problems, and maintaining operational efficiencies, serving as a foundation for growth within the Operations function.

• Accurately process, update, and monitor service orders using internal systems.
• Execute daily operational tasks such as merchandise intake, cycle counts, transfers, and reconciliation.
• Resolve stock discrepancies and floor negatives to maintain smooth store operations.
• Serve as a key point of contact for clients throughout the service journey.
• Support repair services by showcasing product knowledge and guiding clients through service options.
• Collaborate with Client Advisors to anticipate client needs and personalize each experience.
• Partner with Client Advisors to drive the Sales to Service program.
• Support outreach to clients and align them with appropriate Client Advisors.

• 2 years of prior experience in an administrative business environment.
• Strong verbal and written communication skills.
• Proficient in Microsoft applications.
• Must be available to work flexible hours, including evenings, weekends, holidays, and overtime.
• Ability to connect with Tiffany clients.
• Organized and detail oriented.
• Authorization to work in the United States.