Client Care Technician

The Client Care Technician in Los Angeles, CA, is responsible for performing repairs and troubleshooting issues with damaged luggage. This role involves inspecting products, determining repair needs, and ensuring proper functioning according to company standards.

• Inspect used and returned products to determine repair requirements.
• Repair or replace defective parts using hand, power, or specialized tools.
• Test and adjust repaired products for proper functioning.
• Estimate repair costs for labor and materials.
• Inspect new products for defects or shipping damage.
• Operate computerized inventory and re-ordering systems.
• Assist in training CC Technician Trainees and store employees.
• Load, unload, and move materials manually or with equipment.
• Perform material handling activities such as counting, weighing, sorting, packing, and unpacking.
• Ensure safe working conditions per OSHA regulations.
• Maintain cleanliness of work areas and equipment.

• At least two years of experience in a manufacturing/technical environment.
• Completion of a High School diploma or equivalent education.
• Mechanical background with hand and power tools.
• 3-year experience as a machine operator or assembler preferred.
• Experience in luggage repair required.
• Attention to detail and quality.
• Ability to work independently and lift 25lbs repeatedly.