Client Development Manager

Under the direction of the General Manager or Assistant General Manager of Merchandising, the Manager, Client Development is responsible for driving sales by developing the selling and clienteling skills and behaviors of a team of Style Advisors, creating a high performance team and consistently coaching for optimal sales results. The Manager, Client Development must maintain high visibility on the selling floor to coach and develop their associates’ ability to drive sales by connecting with customers and building sustainable client relationships through exceptional service and regular outreach.

• Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.
• Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results.
• Maximize every appointment with a client to address their fashion needs and those of the client's network.
• Inform clients of in-store events to enhance their experience of Saks and increase engagement.
• Diagnose client spend and identify opportunities to increase engagement and wallet share.
• Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking.
• Coach Style Advisors to build their personal brand as a fashion authority through proactive marketing and outreach.
• Leverage social media platforms to promote Style Advisors as fashion influencers and broaden connections beyond client base.
• Use multiple channels of technology to strengthen existing relationships and drive new client acquisition.
• Use a clienteling tool to stay connected with the client and make targeted recommendations based on shopping history and preferences.
• Provide a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas.
• Resolve client issues and support the general running of the selling floor.

• 4 year degree preferred.
• Proficiency in utilizing available technology, Word, Excel etc is required.
• Must be flexible in scheduling as the business needs require evening weekend and holiday schedules.
• 3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result.