Client Engagement Director - Beverly Hills

Summary

The Client Engagement Director for the House of Dior Beverly Hills will define and implement the clienteling strategy across all client tiers to grow sales and long-term relationships. This role recruits and cultivates new clients, develops mid-tier and top-tier clients, and acts as an ambassador for Dior’s top clients. The Director partners with boutique and corporate teams to deliver personalized client experiences and coaches the retail team to achieve KPIs and planned business.

Responsibilities

• Lead execution of zone client strategy and develop clienteling culture specific to the House of Dior Beverly Hills.
• Create mapping and client journeys for top clients, including events, gifting, and activations.
• Develop monthly outreach plans focused on mid-tier client growth and ensure follow-up and tracking by associates.
• Coach and train sales associates and management on relationship selling, client discovery, capture, and follow-up.
• Partner with Events, Experience, and Client teams to deliver market-appropriate client experiences and nominate clients for uber-luxury moments.

Requirements

• At least 10 years of relevant retail management experience.
• Strong knowledge of the luxury and hospitality industries, with commercial creativity and initiative.
• Proven ability to develop, train, and provide feedback to associates to optimize performance.
• Excellent interpersonal, communication, organization, and follow-through skills.
• Ability to work varied hours including nights, weekends, and holidays and operate required IT and POS systems.