SummaryAs a Client Experience Coordinator at Cartier in Aventura, you will play a crucial role in supporting the execution of the client experience strategy. Your focus will be on providing exceptional service and ensuring a seamless and memorable experience for clients, fostering brand loyalty and upholding Cartier's values and standards.
Responsibilities- Create exceptional client experiences by delivering outstanding hospitality and supporting the needs of a hybrid environment.
- Assist with front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling and heritage to enhance the client experience.
- Support sales associates with appointment preparation and client entertainment.
- Assist with various activities to facilitate seamless client experiences, including product presentation and sales finalization.
- Provide quick service requests and personalization services for clients.
- Assist with client development activities, data entry, and report management.
- Provide recommendations and personal services of the highest level.
- Support phone duties, including incoming calls and appointment setting.
- Optimize the boutique environment by managing traffic flow and appointment booking tools.
- Assist with merchandising, display maintenance, and inventory control processes.
- Participate in daily set up and break down of the boutique.
- Develop fundamental brand knowledge and comply with security and operational procedures.
- Contribute to a positive and productive boutique environment through teamwork.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and use of technology, including MS Office and SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced, evolving environment.
- Excellent analytical, organizational, and interpersonal communication skills.
- Strong understanding of client service needs and priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously.
- Collaborative approach with a “can do” attitude.
- Intellectual curiosity and passion for learning.
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