SummaryAs a Client Experience Coordinator at Cartier in Aventura, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable experiences for clients, enhancing their journey with personalized attention and services.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality throughout client visits.
- Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences and assist sales associates with appointment preparation.
- Facilitate seamless client experiences by assisting with various front-of-house and back-of-house activities.
- Assist clients with quick service requests and personalization services.
- Support client development activities, including data entry and report management.
- Provide high-level personal services, including directions, reservations, and entertainment requests.
- Assist with phone duties and appointment setting for phone inquiries.
- Optimize boutique environment by managing traffic flow and maintaining visual standards.
- Partner with Operations Coordinator for inventory management and product movement.
- Participate in daily set up and break down of boutique operations.
- Assist with special projects and maintain industry knowledge and compliance.
Requirements- Associate’s or Bachelor’s degree preferred.
- Previous experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required; SAP knowledge preferred.
- Must be available to work retail hours, including weekends, and travel for trainings as needed.
- Ability to work in a fast-paced, evolving environment with strong analytical and organizational skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Collaborative approach with excellent interpersonal communication skills.
- Intellectual curiosity and passion for learning.
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