SummaryAs a Client Experience Coordinator at Cartier in Beverly Hills, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, appointments, and walk-in clients.
- Utilize Maison storytelling to enhance client experience.
- Assist sales associates with appointment support and client entertainment.
- Handle quick service requests and personalization services.
- Assist with client development activities and data entry.
- Provide high-level personal services, including reservations and entertainment requests.
- Support phone duties and appointment setting.
- Optimize boutique environment and manage traffic flow.
- Assist with merchandising and display maintenance.
- Partner with Operations Coordinator for inventory and product movement.
- Participate in daily boutique setup and special projects.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and collaborative team environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Available to work retail hours, including weekends.
- Strong analytical, organizational, and communication skills.
- Attention to detail and ability to multitask.
- Collaborative approach with a "can do" attitude.
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