SummaryAs a Client Experience Coordinator at Cartier Beverly Hills, you will support the execution of the client experience strategy, ensuring exceptional service and fostering brand loyalty. You will work closely with boutique management to create seamless and memorable client experiences, engaging with the boutique team to execute all touchpoints of client experience.
Responsibilities- Create exceptional client experiences and deliver outstanding hospitality.
- Support front podium duties, assisting with appointments and walk-in clients.
- Utilize Maison storytelling to enhance client experiences.
- Assist sales associates with appointment support and client entertainment.
- Provide quick service requests and personalization services.
- Assist with client development activities, data entry, and report management.
- Provide high-level personal services, including reservations and entertainment requests.
- Support phone duties and appointment setting.
- Optimize boutique environment and manage appointment booking tool.
- Assist with merchandising, display maintenance, and inventory control.
- Partner with Operations Coordinator for supply inventory and product movement.
- Participate in boutique opening/closing and special projects.
- Develop brand knowledge and comply with security procedures.
- Contribute to a positive and collaborative boutique environment.
Requirements- Associate’s or Bachelor’s degree preferred.
- Experience in luxury retail, service, or hospitality industry is a plus.
- Excellent computer skills and MS Office experience required.
- Available to work retail hours, including weekends.
- Strong analytical, organizational, and communication skills.
- Attention to detail and ability to handle multiple tasks.
- Collaborative approach with a "can do" attitude.
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